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Coaching Philosophy

The following article is provided to us by JonGordon.com.  Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers is a priority. But these are not the greatest of customer service strategies....

At a recent PGC clinic, (PGC) President Mano Watsa shared his philosophy on timeouts. Mano believes that timeouts should be treated like a sandwich. I. Bread Bread is the foundation of your sandwich so that should be your initial focus. Many times coaches use timeouts to vent...