Customer Service Strategy
The following article is provided to us by JonGordon.com. Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers is a priority. But these are not the greatest of customer service strategies. Ironically the greatest of all strategies has nothing […]
Servicing the Body
A few weeks ago I took my car in for routine service. Well, I thought I was going in for routine service, but found out I needed to have some additional work done. In addition to the standard oil change, I was told I needed new tires, a wheel alignment and new brake pads. I quickly asked […]