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The following article is provided to us by JonGordon.com.  Smiling is important. Eye contact matters. Patience is essential. Being warm and friendly is a must. And providing a positive emotional experience for your customers is a priority. But these are not the greatest of customer service strategies....

The following article was shared to us by Mitch Cole from Texas A&M Men's Basketball and are excerpts from Joe Ehrmann's book, Inside Out Coaching. In contrast to coaches who are merely “transactional” (those who use the players merely to achieve the coach’s goals), Ehrmann hopes...

I realize the landscape of youth and high school basketball has changed drastically over the past 20 years and that players don’t really have a true ‘off-season’ anymore. While my prescriptions for each have been severely modified over the last decade, I still choose to...